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Career

Professional Qualifications

Computer/Technical Literacy  

Computer-literate performer with extensive software proficiency covering a wide variety of applications.

Social Media 

Communication strategist who can lead, manage and execute social media campaigns across multiple platforms. 

​Content Creation

Organize, design, and create landing pages, case studies, white papers, social media campaigns and lead generation content for industry leading companies.

Website Design/Management

​WordPress efficient with basic knowledge of HTML and Java. Can design, update and create with WordPress and additional platforms.

Project Management

Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation.

Graphic Design

Experience in creating flyers, brochures, digital and printable marketing material using Adobe products and additional tools.

Learn More About My Qualifications

Professional Resume

Senior IT Communications Manager

SouthState Bank

Feburary 2022 - Current

Accomplished Senior IT Communications Manager known for elevating internal IT infrastructure and promoting collaboration. Recognized leadership in transformative initiatives, optimizing the internal Internet with ServiceNow, transitioning teams to OneDrive, and implementing SharePoint and Teams. Proven expertise in crafting and executing change management and communications strategies, supporting process design, and driving knowledge management activities.

Recent Accomplishments:
 

  • Enhanced the internal Internet (Source) via ServiceNow for both the Internal IT team and IT Support Enterprise pages

  • Led the transition of the internal team from S Drive to OneDrive, improving data accessibility, reducing redundancy and increasing collaboration.

  • Implemented SharePoint and Teams, enhancing team collaboration and streamlining workflows.

  • Built and integrated PowerApps and PowerBi into SharePoint to enable workflows and metric monitoring for KPIs


Key Role and Responsibilities:
 

  • Develop change management and communications strategies for internal technical solutions

  • Manage the execution of change management and communications projects and initiatives

  • Provide support for process design and implantation, change management and knowledge management activities

  • Monitor progress, identify areas of improvement, and communicate results to stakeholders

  • Collaborate with stakeholders to develop effective communication and change management strategies

  • Establish metrics and processes for measuring, evaluating and reporting on effectiveness of change initiatives

  • Research emerging technologies related to communications and recommend strategies for implementation

Project and Customer Success Manager

Lynton

December 2021

As a Project and Customer Success Manager, I am responsible for the execution and delivery of integration projects as well as working with customers to ensure their success during and after implementation. In this role, I work closely with the sales team, product owners, and developers to build and deliver quality integration products that meet customer expectations.

  • Project manage the product development lifecycle from initiation to delivery for multiple projects concurrently and cross-functional (onboarding, marketing, etc)

  • Management of budget, timeline, quality and risks/issues for assigned projects

  • Partner with product owners to develop project scopes, objectives and requirements

  • Work closely with Development, QA and other cross-functional teams to ensure timely delivery of high quality products

  • Effectively communicate project status, budget, risks and issues to project stakeholders

  • Conduct post-project reviews to document lessons learned and make recommendations for process improvements

  • Develop and maintain strong relationships with customers during and after project implementation

  • Ensure customer success by providing training, troubleshooting support and adoption guidance

  • Maintain up-to-date knowledge of product functionality and integrations

  • Contribute to the continuous improvement of company processes, policies and systems

  • Experience with Agile/Scrum methodologies

Lead Inclusively, Inc.

September 2017 -

December 2021

A founding member of a Diversity and Inclusion consulting and technology organization called Lead Inclusively, Inc. A technology-enabled consulting firm leveraging Diversity & Inclusion to improve talent-strategies, culture, and performance through AI and digital products. We are devoted to leveraging Diversity and Inclusion as an accelerator for business performance.
 

  • Current efforts include being the lead Project Manager for Intuit, Fait, Johnson Controls and Graebel, supporting the clients app launch and adaption efforts. 

  • Provide diversity and inclusion consulting for Fortune 500 companies, including Roche, Genentech, FedEx, Equinix, PNC and more.

  • Design and develop diversity and inclusion strategies for company-wide and departmental initiatives, including the production of policies and human resource processes.

  • Responsible for creation of diversity and inclusion app content for the basic app function as well generating client specific content for clients internal app launch.

  • Manage client relationships, oversee the change management process and track all client projects using SmartSheets and agile project management procedures

  • Manage the CEOs client-facing events and schedule.

  • Manage the Lead Inclusively team and company through monthly business process review meetings, yearly goal planning, and quarterly progress reviews.

  • Oversee the company’s major production products including the development of a Learning Management System and app.

  • Oversaw and contributed to the company’s rebranding initiative, including redesigning a company website, launching an inbound marketing strategy and completing the CRM integration initiative.

Private Consultant 

Self Employed - Short Term Contracts

January 2020 - December 2021

Temporary accepted employment to help support and provide strategic support to companies as a direct result of COVID-19. 

  • HubSpot integration and training across multiple departments for utilization including Business Development and Marketing Team. 

  • Creation of HubSpot automations, landing pages, CTA, sales processes, workflows, email templates etc

  • Super admin for HubSpot overseeing the proper setup and utilization of the platform for the entire company.

  • Rebranded and launched the companies new website and blog.

  • Transform and deliver business solutions.

  •  Provide input and support into creative concepts associated with new business development and client proposals.

  • Creation of inbound marketing strategies from scratch utilizing HubSpot Marketing

  • Responsible for scheduling, prioritization and project management of business development which includes managing teams, communication and expectations across multiple time zones.

  • Liaise between external and internal teams on coordination, clarification and definition of project scope, details and deliverables.

Communications Manager

Genentech (Roche Partner)

July 2015 - March 2018

  • Offered to join the Global Regulatory Complexity Management Program team at Genentech (Roche Partner) from the previous Roche Carolina President as a communications manager

  • Planned and coordinated innovative global engagements for worldwide team members to achieve face to face interaction and outcomes in a virtual setting

  • Created, managed and encouraged involvement regarding the GRCMP program across internal social media platforms (Google+, blog, i.e.) by creating a social media marketing and engagement plan

  • Designed and implemented program website including layout, functions, and widgets

  • Created and designed communication channels and presentation slides for program-related engagements

  • Created, designed and managed decision making maps and processes for long term planning strategies

  • Scheduled and coordinated program level global engagements and meetings, appointments, and travel arrangements for senior-level administrators

  • Performed various secretarial duties including ordering supplies, managing expenses, documenting, faxing, scanning, and organizing filing systems

Public Relations Associate

Roche Pharmaceutical Company

July 2013 - July 2015

  • Promoted from Communications and Public Affairs Associate to Communications Manager with Genentech, a Roche Partner.

  • Worked closely with the Head of Communications and Public Affairs, assisting with internal and external communications, community and on-site events, marketing, and managing the company’s intranet homepage

  • Designed and launched the companies first ever intranet

  • Partnered with the business operations department to setup internal communication strategies to communication goals and their progress

  • Planned, coordinated and led philanthropy events in the community and on-site for all employees and the lead administrative team including Breast Cancer Awareness Month campaign, DSS Angel Tree program, Durant’s Children Center, Children’s Walk, fundraisers and food drives for Help 4 Kids and Harvest Hope, Relay 4 Life, and more

  • Assisted departments with creating communication strategies, flyer ads, infographics, story articles, visuals, videos, and tutorials

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